Strategic Planning
Seven programs, a leadership team pulling in different directions, and no shared basis for saying no. Ten weeks later, four strategic priorities and a roadmap the board could hold leadership to.
Strategy & DirectionGovernance & DecisionsPrograms / Services
Program Design
A workforce program serving everyone who walked in, with a completion rate nobody could explain. The redesign started by asking what problem it was built to solve.
Programs / ServicesPerformance & DataPeople & Capacity
Nonprofit Start-Up
A newly recognized nonprofit with a committed founder, a strong idea, and none of the structure a funder checks for. The engagement built the foundation before the first application.
Governance & DecisionsOperations & ProcessSustainability & Scale
Grants & Funding
An organization applying for everything and winning very little. The fix was not writing harder — it was readiness, and a pipeline chosen on purpose.
Sustainability & ScalePerformance & DataPrograms / Services
Performance Measurement
Program, finance, and grant data in separate systems, three versions of the same number, and a leadership team waiting on manual reports. The engagement built the measurement foundation first, then the dashboards.
Performance & DataGovernance & DecisionsOperations & Process
Process Improvement
A referral process with nine handoffs, three places the same data was entered, and a two-week wait before a client heard anything. Mapping the real process showed why.
Operations & ProcessGovernance & DecisionsPeople & Capacity
Project Management
An approved, funded relocation eight months in with no completion date, no owner, and a scope that had grown without anyone deciding it should.
Operations & ProcessGovernance & DecisionsPeople & Capacity
Website Development
An outdated site on unsupported software, with staff listings three years stale and no way for a family to find out how to get help.
Strategy & DirectionOperations & ProcessSustainability & Scale
Workshops & Training
A committed board drifting into operational detail, with new members learning the organization informally and unevenly. Three sessions changed how meetings ran.
Governance & DecisionsPeople & CapacityPerformance & Data